Cancellation Policy
Last updated: 5 May 2026
Last updated: 5 May 2026
All paid SKYA.one subscriptions can be cancelled at any time directly from your account settings. There are no cancellation fees and no questions asked.
If you cannot access your account, email support@skya.one from the registered address and we will cancel on your behalf within 1 business day.
Monthly subscribers: You retain full access until the end of your current billing cycle. After that, your account moves to a read-only state, projects and historical data remain visible but no new agent runs are executed.
Annual subscribers: You retain full access until the end of your annual term. Auto-renewal is disabled immediately upon cancellation.
Credits: Cancelling a subscription does not remove unused report credits from your account. Credit packs you buy never expire. Monthly plan credits roll over for 90 days, then expire.
Monthly and annual plans renew automatically until you cancel. Taxes are calculated at checkout by Paddle, our Merchant of Record, and may be included in the price depending on your location.
Your data, projects, reports, tracked prompts, integrations, is retained for 30 days after your service period ends. During this window you can resubscribe and resume exactly where you left off. After 30 days, data is permanently deleted unless you have requested an export. Data exports can be requested by emailing support@skya.one.
Cancellation is independent of refund eligibility. Please see our Refund Policy for details on which charges qualify for a refund.
If you are stepping away temporarily (e.g. between client engagements), you can downgrade to a lower tier rather than cancelling, this preserves your projects, integrations, and historical data while reducing your monthly spend. Reach out to us if you need help choosing the right step.
Skyram Technologies Pvt. Ltd. · India · support@skya.one