How can we help?
Guides on how SKYA works, what each number means, and what to do about it. Search the help centre inside the app, or email support@skya.one and a person who can see your account will answer.
Getting started
What happens after you sign up, and why your dashboard is mostly empty on day one. Setup takes about three minutes: confirm your brand, confirm the market you sell in, confirm your rivals, then we start asking AI assistants about you. Until there is enough data to be honest about, numbers are held back rather than shown thin.
Understanding your numbers
The AI visibility score combines presence, the share of engines that name you, position, your share of voice against the leader, and proof, how often a mention carries a link. Prompt coverage is a different number: the share of your tracked prompts that name you. The Prompt Value Score, PVS, estimates how much winning a prompt is worth, and is not search volume.
Prompts and competitors
How prompts are chosen and how many you can track, how competitors are picked from confirmed rivals, your watchlist and search overlap, and why share of voice stays blank until at least one rival is confirmed.
Acting on what we find, plans and billing
What SKYA can apply to a connected site and what stays a draft for you to publish, why generated content reads generic before a brand voice is set, how the 7-day free trial works, what report credits are, and who handles your payment details.