Refund Policy

1. Overview

SKYA.one (operated by Skyram Technologies Pvt. Ltd.) offers two product paths: recurring subscriptions and one-time Agent Report Credits. This policy covers refunds for both.

Our order process is conducted by our online reseller Paddle.com Market Ltd ("Paddle"), which acts as the Merchant of Record for all purchases. Refunds are issued and processed by Paddle in line with Paddle's Refund Policy and Buyer Terms, together with the additional commitments below.

2. Free Trial

All new accounts may opt-in to a 7-day free trial of the Starter tier. No payment is collected during the trial. If you do not subscribe before the trial ends, your dashboard becomes read-only and no charges are applied.

3. Subscription Refunds, 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on the initial purchase of any monthly or annual subscription. If you are not satisfied, request a full refund within 30 days of your first charge and we will work with Paddle to refund the original payment.

Renewals: Subsequent renewal charges may be refunded on a pro-rated basis within 14 days of the renewal date, less any usage incurred (calculated at the equivalent monthly rate). You retain access until the end of the billing cycle.

Upgrades: Upgrades are pro-rated and applied immediately. Downgrades: Take effect at the start of the next billing cycle; no partial refund is issued for the unused portion of the higher tier.

4. Agent Report Credits

Credit packs are a one-time purchase. Unused full packs may be refunded within 14 days of purchase through Paddle. Once any credit from a pack has been consumed, the pack is non-refundable for the consumed portion; remaining unused credits in the same pack may still be refunded on a pro-rated basis within the 14-day window at our discretion.

Credit packs you buy never expire. Monthly plan credits roll over for 90 days, then expire.

5. Service Failures

If a generated report fails due to a verifiable platform error on our side (not a third-party data outage), we will re-run the report at no additional credit cost or, at your option, refund the credit(s) consumed.

6. How to Request a Refund

Because Paddle is the Merchant of Record, refunds are processed by Paddle. You can request a refund in either of the following ways:

• Visit paddle.net and look up your order using the email address on your receipt, then submit a refund request directly to Paddle.
• Or email support@skya.one from the email address on your account, with subject line "Refund request, [your account email]". We respond within 2 business days and coordinate the refund with Paddle on your behalf.

Approved refunds are credited via the original payment method within 5-10 business days, depending on your bank.

7. Chargebacks

We strongly request that you contact us or Paddle before initiating a chargeback. Most disputes are resolved faster directly. Fraudulent chargebacks may result in account suspension.

8. Contact

Skyram Technologies Pvt. Ltd. · India · support@skya.one · Merchant of Record: Paddle.com Market Ltd